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Solgari & Emergent Telecommunications announce partnership in Middle East and Africa (MEA) region to deliver Omni-Channel Cloud Communication software services to the local corporate markets.

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Solgari, the global provider of compliant, integrated omni-channel cloud communications services and Emergent Telecommunications, a leading telecoms and managed service provider across a number of  countries in MEA region and Pakistan, today announced their partnership to bring Solgari services to local corporates & SMEs. Solgari provides our customers in 34 countries to date all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – in the cloud, while automatically addressing local and international compliance requirements through a per user per month SaaS model. Opportunity in Middle East: Solgari partners with leading technology partners world-wide who are focused on delivering transformational cloud solutions to their customers. Emergent Telecommunications and affiliate telecom service provider companies, are seeing significant business demand for cloud-based communications delivered over the top of their local networks making this a powerful partnership in one of the fastest growing regions for cloud adoption. Countries in MEA region and Pakistan are experiencing a major leap forward to the most modern technologies, such as the deployment of the LTE Advanced 4.5G network. This creates the opportunity to deliver modern communication solutions such as Cloud Business Communications across the top of these networks to fast growing SMEs, local & multi-national corporates who are not encumbered with legacy technologies. Benefits for Local SMEs & Corporates: Over the top services by Solgari’s cloud offering for the local business market include these enhancements and benefits to end users:
  • Opportunity to consolidate all communications – voice, video, chat & SMS – on a single cloud solution for local and international offices.
  • Achieve instant digital transformation by offering clients all the modern communication channels including completely free options from websites and apps.
  • Compliant recording & archiving of all communication channels as required.
  • Integration between CRM such as Microsoft Dynamics 365, Salesforce.com & Zendesk and Solgari.
  • Secure, compliant handling of any debit and credit card payments using Solgari communication channels.
  • Provide local and international phone numbers as required.
  • At least 50% cost savings with a per user per month SaaS model vs the alternative of using multiple vendors.
Hasan Bokhari, Group Chairman of HB International (holding group of Emergent Telecommunications) appreciated evolving technologies by saying “I have always been one of early adopters in technology advancements, and in providing services to our customers. For example, our company Wi-Tribe was first to launch LTE advance 4.5 in Pakistan. I am confident that partnering with  Solgari for cloud OTT services will leverage our network partnerships and provide an enhanced user experience.” Haris Khan, CEO at  Emergent Telecommunications remarked “we seek to partner with the leading cloud and AI businesses to bring best of breed services to our existing customers and partners across our group companies in different countries. Our partnership with Solgari  is a prime example of how we are bringing the next generation of cloud communications services to the MEA region. Solgari ‘s solution offers one glass pane for otherwise fragmented communications. In compliance with standards and policies,it is used globally by fast growing companies and we are very much looking forward to working with John and the team on this tremendous opportunity.” John Colgan, CEO at Solgari added, “The Emerging Markets like MEA is primed for fast growth in the adoption of cloud services and we are very pleased to work with Haris and his team at Emergent Telecommunications on this significant expansion into the market. For example, with a population of over 190 million and a de-regulated telecom industry, Pakistan represents an outstanding market for delivering our cloud services with the local group telecom service provider. As a local distribution partner, Emergent Telecommunications will also play a key role in bringing Solgari integrated with Microsoft Dynamics 365 to the market.” Solgari’s services are available for a 2 weeks free trial at https://www.solgari.com/trial-solgari/ or please contact sales@solgari.com for more information or a demo.

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